Refund policy
Return & Refund Policy — On Time Landscaping LLC
At On Time Landscaping LLC, we want you to love every plant and product you receive from us. Each order is hand-selected and inspected before delivery to ensure quality and health. Because plants are living products that can be affected by handling, weather, and care, our policy is designed to be fair and simple for everyone.
Returns & Exchanges
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We honor returns or exchanges within 7 days of delivery for most items.
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To qualify, plants or products must be in their original condition — healthy, unplanted, and undamaged.
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Custom-made concrete planters and installed landscaping services are non-refundable, but we’ll always work with you to resolve any issues.
Non-Returnable Items
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Plants that have been planted, watered excessively, or left outdoors in extreme conditions.
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Items damaged after delivery due to weather, neglect, or mishandling.
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Clearance or discounted items.
Refunds
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Approved refunds will be issued to your original payment method within 3–5 business days after we receive and inspect the returned item.
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If a replacement is preferred, we’ll arrange a fresh replacement delivery at no additional charge.
Damaged or Unhealthy Plants
If your plant arrives damaged or unhealthy, please contact us within 48 hours of delivery with photos. We’ll review your claim quickly and provide a replacement or refund when appropriate.
How to Request a Return
Email us at [yourbusiness@email.com] with your order number, a photo of the plant or product, and a brief description of the issue. We’ll respond within 24 hours with next steps.
Our Promise
We take pride in delivering healthy, beautiful plants and quality products. If something isn’t right, we’ll make it right — your satisfaction is always our priority.
