Shipping policy

Shipping & Delivery Policy — On Time Landscaping LLC

At On Time Landscaping LLC, we take pride in delivering healthy plants, handcrafted planters, and landscaping products directly to your home or job site. Because we deal in live products, our process and delivery times differ slightly from traditional online retailers. Please review our policy below before placing your order.

1. Service Area

We currently offer local delivery throughout select areas in New Jersey, including Middlesex, Somerset, Union, Hunterdon, Morris, and Monmouth counties.
We do not ship live plants or planters outside our local delivery zones at this time.

2. Order Processing

All plants are sourced fresh from local nurseries after your order is placed.
This ensures you receive the healthiest, highest-quality plants available.

  • Most orders are processed within 2–5 business days.

  • During peak seasons or due to weather delays, processing may take up to 7 business days.

  • Once your order is ready, we’ll contact you to confirm a delivery date and time window.

3. Delivery Policy

  • Free delivery is available for orders totaling $50 or more within our standard service area.

  • Orders under $50 may include a delivery fee based on distance and order size (calculated at checkout).

  • Deliveries are typically made Monday through Saturday between 8 AM and 6 PM.

  • Customers will receive a delivery confirmation once their order has been delivered.

If no one is home at the time of delivery, we will leave plants in a safe, shaded area near the entrance. Please bring plants indoors or water them promptly upon receipt.

4. Landscaping Service Deliveries

If your order includes installation or landscaping services, delivery and labor will be coordinated together.
The product cost is paid online, and the installation or labor fee will be invoiced separately after completion of the work.

5. Delivery Issues

If your delivery is delayed due to weather, traffic, or supplier issues, we’ll contact you immediately to reschedule.
Please ensure your address and contact details are correct when ordering — On Time Landscaping LLC is not responsible for delays or lost items due to incorrect delivery information.

6. Damaged or Unhealthy Plants

If your order arrives damaged or unhealthy, please contact us within 48 hours of delivery with photos. We’ll quickly review the issue and provide a replacement or refund according to our Return & Refund Policy.

7. No Shipping by Mail

Due to the nature of live plants, we do not offer shipping through USPS, UPS, or FedEx.
All orders are hand-delivered locally by our team to ensure plants arrive safely and in good condition.